Defense

Helping Veterans Appeal Denied Benefits Claims

We were tasked to help create organization out of chaos, align strategic objectives, and help our clients achieve true enterprise agility within their organization. 55 people across 5 Scrum teams and 2 shared service teams, plus another 45 people in the Business Owner’s organization, was the perfect recipe for mis-communication, mis-alignment on Objectives and Key Results, and missed opportunities to accelerate the release of new system features.

Organizing Chaos Into Mission-Driven Agility

55 developers across 5 Scrum teams and 2 shared service groups, plus 45 business owners—it was the perfect storm for miscommunication, misaligned objectives, and frustrated stakeholders.We stepped in to bring order, streamline communication, and align everyone on a common mission: help veterans get the benefits they earned.

Caseflow and the Board of Veterans Appeals: A Critical Mission

The Board of Veterans Appeals adjudicates claims for veterans denied benefits. Their system, Caseflow, was plagued with inefficiencies and misaligned business and development processes.We needed to fix how work was prioritized and communicated, while improving product delivery speed and accuracy.

Agile Product Development: Fast Feedback, Real Progress

Trained and coached teams on Agile fundamentals to build a shared language and expectationsEstablished Scrum cadences to create regular, predictable feedback loopsEnabled Business Owners to engage bi-weekly for demos, reviews, and roadmap adjustments

Scaling for Enterprise Business Agility

Monolithic code and overlapping team releases caused collisions and instability. We needed a framework to plan further ahead and align across teams.We led the organization through a Scaled Agile Framework (SAFe) transformation to introduce structured quarterly planning and strategic alignment.

SAFe Transformation in Action

Quarterly all-hands planning sessions aligned near-term priorities and capacity

Teams identified and resolved feature and code dependencies early

Business Owners were integrated into planning, ensuring immediate feedback and alignment on deliverables

Results That Directly Impacted Veterans

The SAFe transformation brought clarity, collaboration, and higher satisfaction across the board. Business Owners gained visibility and input, reducing technical and schedule risk. Most importantly, the organization could now deliver new functionality faster and more reliably—helping veterans appeal denied claims with confidence and clarity.

Ready to bring order, speed, and mission focus to your enterprise delivery? Let’s build it together.

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